Remote IT Department

Ready to go a little beyond basic maintenance? Entelechy's remote IT plan includes the basic maintenance plan for up to 20 devices plus regular access to a dedicated technician. This plan includes one 8 hour day per month of technician time that can be used for any helpdesk or repair service. The client can choose between onsite or remote service and can break the time up into two half days depending on what best meets their needs. Remote IT plan subscribers receive discounted rates on other services such as additional helpdesk or repair service hours, emergency, consulting, and project services. An annual cost and equipment inventory is an added free service with a value up to $750.00 for quarterly, semi-annually or annual Remote IT plan subscriptions.

Remote IT Department: Outsource IT to Entelechy to decrease the in-house stress

Need more than just occasional IT assistance but not sure you need or can afford full-time staff? Entelechy offers an outsource package that includes on-site and off-site services, such as:

• All bundled maintenance features
   
• Regularly scheduled on-site visits from an Entelechy technician
   
• Discounts on project and emergency call rates
   
• Free help desk calls

Basic Maintenance Plan

Want your IT system running smoothly at all times? Entelechy's basic maintenance plan is an economical way to keep your technology running safely, efficiently and performing in a way that works for you. The maintenance plan ensures that your computers are being serviced on a routine basis to keep applications, hardware and operating systems up to date and to perform virus and spyware checks regularly to keep your systems safe. Program logs and internet performance are reviewed regularly to address any potential issues or inefficiencies. Computers are configured according to the way you work for additional efficiency and ease of use. All of these services are included in the maintenance plan for up to 10 devices. Help Desk and repair services can be added to this plan at a reduced rate.

Basic Maintenance: Integrate IT maintenance services into one simple package

Bundle basic IT maintenance services into a reliable package and see demonstrated cost savings. If you have a few devices to be regularly and remotely monitored to ensure efficient performance and need occasional helpfrom an IT professional, this package may be the best one for you, which includes the below services:

• Suggested startup configurations to maximize efficiency
   
• Application/operating system updates
   
• Checks email storage limit
   
• Apply updates to hardware
   
• Free help desk calls
   
• Internet speed diagnostics
   
• Analysis of virus scan logs

Concierge Service

Entelechy offers an IT concierge service for your personal or business IT needs.

• Are you an individual who needs IT working seamlessly across multiple devices and locations to ensure maximum efficiency in your business and home?
   
• Is time your scarcest commodity?
   
• Do you want someone to help you get the most out of your time by pulling together technology related tools that you don't have the time or patience to implement and troubleshoot?
   

If so, Entelechy's Concierge service is for you. With this service our clients enjoy direct access to a technician whom you can call at anytime for streamlined implementation, advice, project, maintenance, and research services.

Please see the Entelechy Service List and if what you're looking for is not listed just ask. Requests can be as small as helping you with your iPod or as big as redesigning your entire IT system. And, as a concierge client you will have direct access to your assigned technician. Your technician will get to know you and your technology so they can always provide you with the best, most efficient service. This option offers reduced wait times, extended hours of service and gives you the peace of mind knowing you have a dedicated tech for all your IT needs, big or small. 

As with all of our plans, set up is easy. Simply follow these steps to get started:

Review our plans to determine which one is best for you or contact us for help deciding

Contact us by phone or email to set up your account

Set up your account by filling out a client account form, plan selection form, and providing a credit card to initiate your account

Start using Entelechy concierge service by submitting requests via phone, fax, or email

Payment for service will be due upon completion or hours will be deducted from your membership account

Additional charges for any requested purchases will be reimbursed upon job completion. Purchases over $50.00 require payment in advance or authorization to use credit card on file

Project Planning and Execution

Entelechy performs IT projects of any size and offer the same flexible scheduling options as for our Help Desk service.

• Contact Entelechy via phone or email, and they'll ask you a few quick questions and schedule an initial meeting
• Depending on your goals and the size of the project, the meeting can last anywhere from 30 minutes to a couple of hours. Entelechy will listen and document your project vision, see the project site, explain their process and your options and identify next steps according to your priorities 
• After the meeting they will send you the meeting notes for your review. 
• If you decide to proceed they'll send you the proposal documents to get started
• All of their projects follow their 6 step process of defining requirements, designing and presenting potential solutions, building out for testing, rolling out to client, documentation/training and support to provide you with a customized and flexible plan
• Project invoicing is done according to the project agreement
• And of course, post project Help Desk support is always available

Practical project planning for short- and long-term solutions

Whether a quick improvement to a more common annoyance (such as a slow internet connection) or something larger and more involved (like a new piece of hardware to improve business efficiency) is needed, Entelechy leaves nothing to chance. Each project, no matter the size, scope or timeframe, is run through a detailed six-step process, to plan and schedule all aspects. Thisincludes researching possible options; designing, testing, and implementing solutions at your location; and developing any necessary documentation.

Entelechy uses this process for ‘regular’ andspecialized projects, such as:

• Web site creation
   
• Network installation and configuration
   
• Internet connection – installation and repair
   
• More efficient usage of existing technology
   
• Implementation of new technology
   

• Projects are broken into three main categories (click on each for more details) and the process differs slightly for each:

• Research and consulting
   
• Common projects
   
• Long-term projects

Help Desk

Need computer maintenance or repair? Schedule a Help Desk appointment via phone or email. Entelechy will ask you a few quick questions and schedule you for a remote service session to resolve your IT issue. If your internet is down and a remote session is not an option, they will come to you.

And, Entelechy offers morning, afternoon and evening appointments to fit your schedule. Once you have made your Help Desk appointment, they will send you a confirmation email. Your technician will also call you approximately 48 hours before the appointment to go over any details that will help him provide you with the most efficient service. Once the service has been completed, they will confirm the issue has been resolved and provide you with your invoice. Entelechy accepts cash, check or PayPal for your convenience.

Quick, effective and complete technology troubleshooting

The Entelechy Help Desk is available when you need it, as your central contact for resolving hardware and software issues, as well as the starting point for a number of larger projects. Entelechy technicians have extensive knowledge of many technologies and know just what to ask to get at the source of a problem and send you down the right path to a full resolution.

Entelechy Help Desk services include:

• Application troubleshooting (Word, PowerPoint, Access, QuickBooks, etc.)
   
• Hardware troubleshooting
   
• Network/Internet troubleshooting
   
• Product purchasing advice
   
• Product availability research
   

If the issue can’t be resolved over the phone or via remote assistance, Entelechy will make arrangements to come to your office or home, at a time that is convenient for you.

IT Emergency

Have an IT emergency? Entelechy offers an expedited version of Entelechy's Help Desk service for appointments that need to occur within 24 hours. Simply call Entelechy's emergency number and leave a message. You can expect a call back within 12 hours with service generally scheduled and completed within 24 hours.

Make an emergency seem a little less so

Entelechy's highly skilled and experienced technicians have access to the technological tools and the right people to help you. This expertise often allows them to resolve emergencies over the phone or via remote assistance. And for issues that can’t be resolved through one of those methods, they are available to come on-site, even if that means coming in before or after ‘normal’ working hours, or over a weekend.